Tag Archives: airlines

Trigger stacking in the USA

Stress.

People experience it and so do our dogs. Trigger stacking is something I discuss with many of clients.

Trigger stacking occurs when multiple stressors (triggers) accumulate. The stress hormone cortisol builds up and after a time the dog’s natural coping threshold is exceeded. Sudden fear, panic or pain reactions can result – such as when a dog snaps at a member of the family out of character.

Trigger stacking can also occur in people; something I’ve recently experienced on my trip to the USA. So I thought I would put the concept of trigger stacking into perspective using my human experience.

I’d like to start by saying that I am an experienced traveler and typically handle the stress of travel with no issues. This year has been different.

In the days prior to my departure, the US decided to wage war on Iran. Fuel uncertainties seemed to be the only topic in the news and at the time I didn’t honestly know if World War III would break out before I managed to get home. Or, fuel shortages would mean that I couldn’t get back.

So my stressors were already high before a number of things got added:

  • Christchurch Airport was fogged in and my outgoing flight was severely delayed; I would miss the first day of my conference
  • I learned that my flight was not operated by Air New Zealand, but rather was a codeshare with United Airlines. United’s services are typically poor, but especially so on this international flight with a surly flight crew, a cabin that alternated from severely cold to very hot, and terrible food. It’s my opinion, but Air New Zealand on its worst day is still better than a typical day flying United.
  • And then welcome to America, where my connecting flight on United means that I am in the last boarding group. This is typical of United. Passengers from its Star Alliance partners are considered lower than basically any other ticketed passenger. By the time I board, the overhead bins are stuffed with rolling suitcases that in this country would have to be checked. It’s very typical that American passengers don’t want to check bags and virtually every flight has an announcement at the gate “We have a full flight today and so are now checking bags for free at the gate.” (Such announcements are meant to encourage people to check their bags before a long boarding process because everyone is competing for bin space.)
  • Takeoff for the East Coast. A child in the middle of the airplane starts to cry and scream. He screams for the entire 6-hour flight with his parents walking him up and down the cabin in an attempt to calm him. No rest on this flight for me or anyone else. Noise cancelling headphones don’t help much given the decibel level of this kid – who will, no doubt, audition for opera school when he is older and have PTSD from his traumatic cross-country flight.
  • Hot and humid on arrival. I check into my hotel and discover that its air conditioning unit is doing its best impression of a jet plane on take off. It’s too hot and stuffy not to have air conditioning and, besides, the air conditioning unit helps to drown out the sounds of the local interstate highway. I can hear the traffic noise clearly because the walls in this rather aged hotel (which I booked at a premium through the conference organiser) are paper thin.
  • By morning, I am working not only with jet lag but also a bare 3-4 hours of sleep.
  • One of the things that I always notice when traveling in the USA is that its obesity problem is no accident. Finding fresh fruit and vegetables is harder than you think. The conference food is a breakfast sandwich of bacon and egg with hot drinks but no fruit; lunch is provided by food trucks and the salad I order comes drenched in oily dressing and is mostly cheese. By night, I find a steak house because you can usually order a salad (and I remember to ask for dressing on the side and skip the chemically-preserved croutons, too, please).
  • Return to the hotel, still not sleeping and this time someone appears to be doing late night maintenance with rubbish being stuffed in the bins outside for most of the night. 4 hours of sleep again, by which time I am well and truly operating on adrenaline.
  • My meetings finish early and I would love to leave for my destination of New Orleans where I am meeting my sister. There are flights available with space however Southwest Airlines insists that I need to pay another US$350 to take that flight (like literally, who else is going to take that seat in the next 6 hours?). My trip is already costing a bomb with the NZ dollar trading at 58 cents US. I decide to stick it out for a final night at the hotel, but ask to have a different room to escape the interstate.
  • Meanwhile, the top news story is the TSA (security) lines at airports across the country. Officers haven’t been paid for 5 weeks thanks to a stalled Homeland Security funding bill. Most are not turning up at work on the promise of back pay. Some have no money to afford the cost of travel to work, or they have sought other jobs to feed their families. “Please arrive at your airport 5 hours before your flight to ensure you have enough time to clear security.”
  • Another largely sleepless night, the upgraded hotel room offers only a minor improvement since the air conditioning is just as loud (obviously a hotel standard) and, besides, I am now worried about getting to the airport at the crack of dawn.
  • Thankfully, my driver shows up early and I get through TSA fairly easily only to find that all the food outlets at the airport are overrun thanks to more passengers arriving early. The terminal is shoulder-to-shoulder. I spend almost an hour in line at Starbucks for a breakfast sandwich and coffee. I then hope/pray for an on-time flight. Southwest’s boarding procedures are much more streamlined by seat number (as opposed to a class-driven boarding group) and I arrive in New Orleans on time.

And this is where my trigger stacking finally reveals itself. I am short-tempered with my sister, still worried about getting home (possibly irrationally so, but I can’t switch it off) and not sleeping. New Orleans creole cooking doesn’t agree with me at our first meal together and I spend the rest of the evening chewing antacids and visiting the toilet. My poor sister is recovering from a cold and coughs sporadically during the night. I am wide awake, reading and checking emails at 2 am. Another night of about 4 hours of sleep and I’m annoyed when my sister wakes me up moving around in our room in the morning. I feel guilty; it is her holiday, too.

Things start to improve; we stick to more ‘normal’ food where possible and make a point of eating fruit and vege at the dinner buffet at our hotel. We seek out a restaurant that serves fish to avoid heavy, fat-laden meals. And we enjoy each other’s company. Still short-tempered, but not quite as pronounced as earlier in the trip.

I decide to ask my travel agent to change my outgoing flight to earlier because the weather prediction is for thunderstorms later in the day. The benefit is that my sister and I are now leaving around the same time and so can travel to the airport together and hang out since New Orleans has a single, connected terminal for all airlines. We have a simple lunch. The new flight time also ensures that I arrive in Houston in plenty of time to make my connecting Air New Zealand flight which greatly reduces my stress.

And my Houston flight to New Zealand is genuinely Air New Zealand, so things are looking up. I sleep most of the trip to Auckland and enjoy a very nice on-board dinner and breakfast, too. (With real fruit and vege).

I’ve been home for a number of days now. I’m sleeping in my own bed, eating my own food, and Sox and I are enjoying our twice-daily outings.

Although the Iran War is still the top news story and I’m worried about what this is going to do to our economy both in the short and long terms, I am home. My USA-induced trigger stack is largely gone and I am back to my normal self.

Trigger stacking increases reactivity in both people and dogs. The inability to settle and irritability are symptoms. In dogs and people, shutting down is often at the extreme end when the nervous system can no longer deal with the stress – luckily I didn’t get to that stage.

We must identify and reduce triggers, managing the environment for better results. I knew how I was feeling, switching hotel rooms and flights were environmental management options for me, as was managing my food choices.

The same holds true for our dogs. It’s just that they have little ability to make changes – it is up to us as their guardians to do it for them.

I hope this post has helped to explain trigger stacking in a somewhat humorous way (it’s a lot more funny now that I am back to normal). Best wishes to all as we navigate a world that has changed over the last eight weeks; may things improve for all in the days to come.

Kathleen Crisley is Fear-Free certified dog massage therapist and canine fitness trainer. She has a particular passion for working with dogs and their families to ensure injury prevention and quality of life. She specialises in working with anxious and emotionally damaged dogs. Her mobile practice, The Balanced Dog, is based in Christchurch, New Zealand

Flying first class

Last week, United Airlines made news for all the wrong reasons…  Did you know that American Airlines has a service on select flights from Los Angeles or San Francisco to New York for passengers traveling first class with their small pet?

If the pet fits into a carrier no larger than 19 inches by 13 inches by 9 inches, then by booking in advance and paying the $125 carry-on fee, the pet can ride in a special pet cabin adjacent to their owner’s seat.

Dog in American Airlines first class

The service is available only on the A321T planes offered on these routes.

For those that can afford first class (and the corresponding reduced risk of ejection if the flight is overbooked, I may add, check the small print on most conditions of carriage in the major airlines), it would be lovely to have your small-breed pet travel with you in comfort.

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Virgin Australia’s pet program

It’s fairly common in the USA to have frequent flyer programs for pets.  But did you know that earlier this year Virgin Australia launched that country’s first pet frequent flyer program?

Photo courtesy of Virgin Australi

Photo courtesy of Virgin Australia

Virgin Australia’s pet program adds bonus points to the air miles that passengers receive when they are members of the Velocity Frequent Flyer program.

Red members (the entry level) earn an extra 300 points each time they fly with one pet carrier. Silver, Gold and Platinum members earn more points per flight.  Platinum members earn 600 points per flight per pet carrier, for example.

Well done to Virgin Australia for recognising travelers who need to travel with their dog!

Protecting pets on US flights

The US Department of Transportation has proposed a strengthening of regulations involving the transport of animals on airplanes.

The proposal would require 36 airlines to report companion animal incidents that happen in the cargo holds of their planes.  Currently, only 15 airlines are required to submit annual reports.  Carriers also would have to report the number of animal losses, injuries and deaths and the total number of animals transported each year.

The Humane Society of the United States has endorsed the proposal.  The Society regularly receives complaints about animals who are injured in cargo holds or – worse – die.  Animals transported as cargo are exposed to excessive temperatures (hot and cold) and rough handling.  There have been reports of poor ventilation and lack of oxygen, too.

Another significant change is that the regulations also would apply to dogs and cats being shipped for commercial sale. With an upsurge in online sales, particularly of dogs,  many operators of inhumane commercial breeding facilities (puppy mills) transport dogs to pet stores and to new owners via airplanes.

Inga Fricke, the Director of Sheltering and Pet Care Issues for the Humane Society says  “We applaud the Department of Transportation for proposing to expand this rule because it will keep dogs and cats safer on planesRequiring stronger reporting requirements of airline carriers will force carriers to better handle animals during transport, providing the oversight needed. It would also give consumers clarity when choosing an animal friendly airline, and travelers would be able to compare carriers’ rates of animal deaths and injuries.”

Dog friendly shopping in Colorado

****This is a re-print of my column that appeared in the December 2010 issue of NZ Dog World magazine.  Since that magazine is currently available to NZ Kennel Club members only, I’m re-publishing it here because it is a topic I’m passionate about.****

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I thought I’d share my experience of dog-friendly shopping in the state of Colorado, where I recently traveled for my business.

Colorado is a state that clearly values the companionship of dogs.  They were everywhere:  in trucks, cars and – unlike New Zealand – they were welcomed in many shops and public shopping areas.   On my flight from San Francisco to Denver, there was even a passenger who had a small dog in a carrier.  (Many U.S. airlines now allow small dogs into the cabin as carry-on luggage.)[1]

I wished my Daisy could have traveled with me to enjoy the sites (but she wouldn’t have appreciated the long flight or the required three-month quarantine on our return to New Zealand).

Dogs welcome

Dog owners could easily identify shops where their dog would be allowed to enter.  These shops displayed a Dogs Welcome logo in their window.  Interestingly, these shops sold clothing and footwear for people and were not just pet stores.  An outdoor mall in Castle Rock went a step further by providing grassed park areas and dispensers of plastic bags for dogs to have a ‘comfort stop.’

Other shops made up their own signs, such as one retailer whose sign proclaimed, “Four Legged Friends Welcome.”

I asked a shop attendant if they get many shoppers accompanied by their dogs.  She replied, “Yes.  Lots.  Particularly on weekends when people who work all week want to be out with their pet.”

Dog rest stops

I noticed that many communities welcomed dogs in their shopping areas by providing bowls of water for passing dogs to drink from.  I quickly became accustomed to seeing these ‘dog rest stops’ in virtually every town that we visited.

Rest stops varied in style and offerings.  Some were simply a single water bowl or raised water bowls.   Pet shops would often include extras, such as a bench for owners to sit in.  In Manitou Springs, a popular tourist destination at the foot of Pike’s Peak (elevation 4,800 m), a sweet shop provided vending machines with dog treats.  For 25 cents, a passing dog owner could purchase a handful of treats.

Good behaviour required

In all of the communities I visited, dogs and owners acted responsibly.  There was never a pile of poo left on the footpath and dogs didn’t jump on passers-by.  Responsible dog ownership is clearly essential for communities to embrace dog-friendly shopping.

And so, I leave you with good wishes for the summer holiday season and encourage you to think:  Is dog-friendly shopping appropriate for New Zealand and, if so, what will it take to get dog-friendly shopping established here?


[1] The dog carrier is considered the single piece of carry-on luggage for the owner; the dog must have current vaccinations and is not allowed out of the carrier during the flight.

Additional photos of my trip can be found in this blog post.

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

North America’s most pet-friendly airlines

As most of you know, I’m a big supporter of traveling with your dog when on holiday/vacation and I encourage you to support pet-friendly shops and accommodation providers in your area.

Petfinder.com recently released its findings for 2011’s most pet-friendly airlines.  This year, the site extended its coverage to Canada so it is now ranking airlines that service North America.

Petfinder reviewed airlines in the following categories:

  • what airline is most pet-friendly overall

Winner:  Pet Airways – a dedicated airline for transporting pets

  • offers the best amenities for pets and their parents

Winner:  JetBlue – for the 2nd year in a row.  JetBlue provides travelers with a pet carrier baggage tag, a travel “petiquette” guide, 300 TrueBlue points each way, and a comprehensive e-booklet with pet-friendly hotels, restaurants, parks and animal hospitals in some of JetBlue’s major cities.

  • best in offering transport to a variety of pets

Winner:   Frontier Airlines because they allow dogs, cats, rabbits, guinea pigs, hamsters and small birds in the cabin

  • best for flying multiple pets in the cabin

Winner:  Frontier Airlines, which allows up to 10 pet containers on each flight. Only one pet container is allowed per person, but the limit per flight means that multiple friends/relatives can travel with animals so the entire family arrives at its destination together

  • best service for large sized pets

Winner:  Pet Airways, the maximum height for a pet carried by the airline is 34 inches.  This allows for large sized breeds like Newfoundlands and Great Danes to fly.

All pet-friendly airlines which made the ranking were required to have zero pet deaths in the past reported year according to official government reports.