Tag Archives: Fear Free

Chopper’s case

Earlier this month, owner Helen Fraser was found not guilty of a single charge – owning a dog that caused serious injury. Now that the initial flurry of social and traditional media coverage has died down, I want to put my thoughts together about what this case means.

This post is entirely my opinion as a Fear Free certified professional; I am not a veterinarian but I work with dogs every day in my canine massage and rehabilitation practice. I specialise in in-home care and my caseload of clients with reactive dogs is steadily increasing. One reason for this is that I receive referrals from a reputable dog training business which recognises that some behaviours may be caused by pain and discomfort. Referrals from previous clients with reactive dogs are also common.

You can disagree with my opinion. If you do simply be kind, courteous and professional when making comments.

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A brief summary of the case

The charge under the Dog Control Act was laid by the Tauranga District Council after vet Dr Liza Schneider was bitten by Chopper on 14 October 2021 when he was brought to her clinic for de-sexing. Dr Schneider fractured her arm, requiring screws and a plate to fix it, and had consequent nerve and muscle damage.

Dr Schneider was injured badly and no one has disputed that (nor should they). I have great regard for Dr Schneider because she was an early adopter of integrative therapies (her practice is called Holistic Vets). She is the President of the Complementary Medicine branch of the NZ Veterinary Association. She is knowledgeable in her field and is well-respected by her colleagues.

After the incident, Chopper was seized by the Council and kept locked in the Tauranga Pound – all up he was kept there for 271 days.

The issue before the court was whether Ms Fraser had taken all reasonable steps to ensure Chopper did not hurt anyone. Judge David Cameron had to weigh up the evidence including statements from witnesses; these statements were conflicting including differing information from Dr Schneider and staff working at her practice about what instructions Ms Fraser had been given for when she arrived at the clinic.

In his decision, Judge Cameron felt that Ms Fraser’s account of the incident and the circumstances she, her son, and Chopper found themselves in was more believable. With the not guilty verdict, Chopper has been allowed to go back to his family.

Care of impounded dogs , the Animal Welfare Act, and the Save Chopper campaign

New Zealand’s Animal Welfare Act is limited. So long as some form of shelter, food and water are provided to an animal, no other provisions must be made. This is despite the well-understood sentience of dogs and the fact that they have the cognitive abilities of a two-year old child.

Advocates for Chopper have sought, in my view rightfully so, to highlight the conditions Chopper was kept in. During his confinement, he was never allowed out to exercise and, having been labelled as an aggressive dog, he was kept in an enclosure measuring 4x4m, 2.5m high. The enclosure would be hosed out to clean it with him in it and it was reported that Chopper developed pressure sores from being kept in the enclosure with only a plastic bed for bedding. Ms Fraser was allowed to visit (many councils in New Zealand do not allow visitors) and so she witnessed him living in these conditions many times.

Anyone who has ever called the SPCA about a dog left outdoors in all weather conditions will know that the definition of what is shelter, food and water is so basic that dogs are frequently left in poor conditions around New Zealand on a regular basis with no one able to legally intervene on their behalf.

Since dogs are not allowed out on bail, like humans accused of crimes are, supporters of Ms Fraser and Chopper started the Save Chopper campaign to highlight Chopper’s situation.

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Highlights and Lowlights

It has been said that from this case there are No Winners because Dr Schneider has been hurt and suffers lasting damage, Chopper has likely been emotionally scarred from his time in captivity, and his owners have had to incur legal costs to defend themselves. These are the lowlights.

In my opinion, however, there are also some highlights:

#1 We now have some case law that looks at the merits of the circumstances leading up to a dog bite.

This is critically important for animal welfare advocates. If you are appalled by the conditions Chopper was kept in, please understand that this was allowed in large part because in New Zealand, it is assumed the dog will be destroyed at the end of the case with a guilty verdict. Judges rely on case law – the collective body of knowledge of all decisions made in the past, considered to be a powerful source of law. Previous cases have always resulted in a guilty verdict (that is, if the dog owner has even defended the charge in the first place); therefore having a case with a not guilty verdict is incredibly powerful.

#2 Ms Fraser was doing the right thing – it’s lost in the media, but let’s remember that she was taking Chopper to the vet to be neutered. This has now been done at another clinic since Chopper’s release. The spay/neuter message is critically important to managing the number of unwanted animals in NZ.

#3 The case is a wake-up call for animal professionals about the principles of working with potentially anxious and stressed dogs and the need to educate staff and clients so they can work as a team. It’s an endorsement of the Fear Free approach, too.

There are things we can do to reduce the stress of a clinic visit and that is well beyond the ‘muzzle the dog and keep them in the car’ evidence that was discussed in the court proceedings. Anxious dogs can be given a pre-med at home, for example, to help reduce their starting point before they even arrive at their vet’s clinic. This is called the Chill Protocol in some of the practices that I deal with, and it is something I often recommend to clients to talk with their vet about.

Fear Free veterinary professionals learn about the concept of Considered Approach, understanding a dog’s body language, being prepared to take your time, and also being willing for the owner and the professional to delay procedures while visits are undertaken to de-sensitise the dog to the fear of the clinic and unfamiliar people wearing masks. All of these things could have, in hindsight, been implemented to help with Chopper’s reactions on the day. (It should also be noted that owners have to be willing to fund the time it takes for professionals working with them using Fear Free principles, something that I have found is not always the case.)

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What happens next

Like it or not, Ms Fraser and her family have a lot resting on their shoulders. They need the right support to ensure that Chopper is able to recover from his ordeal, set him up to succeed through training and the gaining of good dog citizen/life skills, and to never-ever have another incident where Chopper bites or hurts another creature. If that happens, all the case law in the world will not save him and the animal welfare agenda in NZ will be set back for years to come.

From what I understand, the family has already sought assistance from a trainer and had Chopper fitted for a muzzle. Fingers crossed, they have started a long and effective journey together.

It is said that the Tauranga District Council is considering an appeal. I hope they do not and I hope that organisations like the NZ Veterinary Association do not push for an appeal with the goal of a guilty verdict so that Chopper can be destroyed.

Instead, it is my hope that these organisations will use the verdict as a learning opportunity – working together to help dog owners and animal professionals to understand their obligations and what they can and should do to set up all dogs for success and to keep humans safe.

Will my hopes be realised? Only time will tell.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

What does your car say about you?

This is an important question for someone like me, with a mobile practice.

Let me start by saying that I have never been a ‘car person.’ I don’t notice makes and models when I am out and about, and I most certainly do not follow things like car reviews or new model releases. I consider myself lucky to know that there are cars that run on petrol, diesel, hybrid and EVs. That’s where my car knowledge stops.

My 20-year old Toyota had served me well and I always said that 2022 was when it would be time for a replacement before it started costing me a lot of money. I also had to face it, the advertising on my car was starting to look dated because when we originally designed it, I did not have enough photos that were adequate and so we resorted to purchase a stock photo license for some of the design.

Here is what my tried and true Toyota looked like before I traded it in:

Last year, we filmed a customer story commercial for accounting company Xero and I had in my hands a number of professional-quality photos in addition to the few I had commissioned for my website and brochure several years earlier.

It was time for a refresh!

Things that were important to me in buying a new car and commissioning a new design were:

  • an economical vehicle with fuel efficiency and a degree of reliability. These are important for my bottom line and also because people rely on me to get to their homes on time and ready to work. I can’t have a car leaving me at the side of the road.
  • in terms of the business, I also think that my customers need to know that I am not wasteful with their money. Dog care is expensive and not subsidised in any way. Pet insurance doesn’t cover everything, even when you can afford a policy. Driving around in an expensive sports car or top-of-the-line SUV sends the wrong message, if you ask me. People work hard for their money and to take care of their dogs, my car had to reflect that.
  • retaining Izzy’s photo on the car in some way. Izzy was my canine sidekick in the last 7 years of the business which were our major growth years. I could not have done it without her and needed to honour her time with me
  • using photos of real dogs that portrayed the range of services I provide
  • retaining the Fear Free logo which I attained in 2018, becoming the first New Zealand-based Fear-Free certified professional working in canine massage and rehabilitation

I searched for another Toyota because they come up tops for reliability (this blog post is not being sponsored by Toyota in any way in case you are thinking that). And when I say ‘new car’ what I really mean is a new car to me – but secondhand in the marketplace. New cars are incredibly expensive and my Dad always said that once you drive a new car off the lot, 50% of its value is already gone.

In the end, I chose a blue Toyota Yaris because it had low mileage (a trade-in, not a Japanese import), a better safety rating, 4.5 star fuel efficiency and the right color to go with my branding.

What do you think?

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Let me tell you about Rosie

Rosie is my foster dog; she arrived one month ago exactly, on 17 December 2021.

Rosie is an affectionate black greyhound who has had three unsuccessful adoption placements. You see, Rosie is profoundly deaf.

She was not born deaf, but she became deaf through ear infections – and what appears to be lots of them, or at least ones that had unsuccessful or no treatment. Her ear canals are so severely scarred that about the only sound she has reacted to was the high-pitched loud squeal of my burglar alarm which I set off accidentally last month.

But there is a lot more you need to know about Rosie to understand her

Rosie doesn’t know she is special needs. She simply lives in a world where she sees people’s lips move but no sound comes out. She is reluctant to make eye contact with new people and so can easily misread their intentions. She responds to emotional energy very well; she seems to know when someone is smiling and wants to give her a pat; I always ask them to allow her to come to them which works well.

When Izzy died, she certainly knew I was upset and came in for lots of cuddles and reassurance.

She isn’t so sure of people wearing masks because masks cover faces and Rosie needs faces to read the situation. I have been deliberately taking her places where she meets people in masks and where I am wearing mine. She even came with me to the drive-thru vaccination clinic when it was time for me to have my Covid-19 booster shot; she barked anxiously at the face outside the window.

Mask-wearing will be part of our lives for a while and Rosie needs to live successfully in a masked up world so I will continue exposing her in a controlled manner to mask-wearing people so she can become more confident. Today, for example, we went to the local SPCA op shop which welcomes pets. The shop attendants and the customers were all wearing masks. We didn’t have any issues.

Rosie has lots of energy. When the sun is up, so is she. Forget the advice that a greyhound is so placid that two, 20-minute walks per day are sufficient exercise. Rosie has been having two walks of at least 30-40 minutes each and cracks a good pace for the entire time. An hour’s long walk on the beach with greyhound Misty was not problem for her, either.

I gave Rosie a massage over the weekend (her first) and I can assure you that she has great muscle tone. For a girl who is now 6 years, 9 months old, she is in great shape!

Rosie would benefit from being adopted by a household with another dog who is well-settled and playful. Rosie likes to play (she has had several play dates and is enthusiastic about engaging with other dogs who are both off-lead and on-lead). A dog that could be Rosie’s mentor will give her someone to follow around and mimic. In my opinion, a chilled out dog who can teach Rosie the house rules will see her settle into a new adoptive home pretty quickly.

Meeting other dogs at the beach

Remember, though, that Rosie is deaf. She will always be deaf no matter how much training she receives. Rosie misses out on the low growls of dogs who are giving her a warning signal.

She doesn’t hear the children on the footpath who are coming from behind on scooters (startling her in the process). Whomever adopts Rosie needs to understand that they need to be her ears when they are out of the house – at all times. And when integrating into her new home, the dog:dog interactions will need to be supervised initially. Rosie doesn’t mean to be annoying, but she could be, in her enthusiasm to play.

Every greyhound needs a securely fenced section.

Rosie definitely needs one and always will. Off-lead exercise can only happen in securely fenced areas.

Rosie explores the section regularly throughout the day; the gate is always padlocked for added security

You may have heard that people who lose the their hearing seem to develop enhanced senses of touch, taste, smell, and sight. This is definitely the case with Rosie.

She is a sighthound. I can attest to the fact that Rosie triggers on all movement. So that is definitely cats, ducks, chickens, other birds, and rabbits. She also reacts to leaves, branches, pieces of rubbish and even my neighbour’s clothes on the line when they move in the breeze. Last week we were taking an afternoon walk along Papanui Road and the sunlight was reflecting off cars onto the ceiling of the shop walkway. Rosie startled at the reflections because it looked like something overhead was coming our way.

Consequently, it’s essential that anyone who walks Rosie does so with a firm grip of the leash and with it wrapped around their wrist. Always. And so that means that Rosie cannot be taken on walks by young members of an adoptive family. Adults only. Able-bodied ones, too. And please – a normal leash and not those horrible extension leads…

At my request, Rosie came with a lead that helps people know that she is a deaf dog. Her walking skills have improved considerably over the last month. She walks more calmly, mostly at my left side, although she will cross over the footpath when there is something interesting to investigate. Rosie is supposed to be a pet, not a competitive obedience dog and so I am happy to have her wander a bit. The important thing is that she has stopped tripping me up on walks with frantic zig-zagging in front of me.

If Rosie sees something of interest – like a neighbourhood cat – she will pull and rear up on her hind legs. Hold your ground and hold on tight. Rosie should always be walked in a harness for greater control and to avoid damage to her neck.

Rosie is a deep sleeper. All greyhounds sleep. Rosie sleeps more deeply than most. We know that dogs have a different sleep pattern than we do, but since Rosie cannot hear, it seems that she goes into a deep REM-like sleep more often. (This explains her energy levels when she’s awake – refreshed and ready to go!)

Greyhounds are known for their sleep startle – that sweet little greyhound can become a raving Cujo when wakened suddenly. In Rosie’s case, her risk of sleep startle is much greater. Therefore, I have developed a new habit of walking into a room with a good solid stomp of my foot. The vibrations will stir Rosie from her slumber.

The risk of sleep startle is another reason why Rosie cannot go to a home with small children, who are unlikely to remember the rules about engaging with a sleeping Rosie. Mature households only are needed as Rosie’s eventual adoptive family to keep everyone safe.

I mentioned earlier that Rosie is cuddly and affectionate. I have allowed her to sleep on my bed, particularly because she really wanted to snuggle and because she came one night to my bedroom at about 3 am when I was simply too tired to keep pushing her off the bed. Besides, I feel that since she has shown no interest in the sofa, she rightly deserves a chance to be a real pet greyhound and sleep on the bed.

Rosie is completely house-trained and she only barks when she is excited (such as when I am taking too much time to get dressed in the morning for our walk). I have had a pet cam running constantly for the last three weeks – she only whimpers a bit when I leave the house and then eventually settles on her bed for a deep sleep. She will sometimes go into the crate for a rest, but the crate is also strategically positioned so she can watch me in the kitchen from a safe distance.

In the interest of finding Rosie her forever home, I have begun working with Rosie on an essential cue – Look At Me. The Look At Me is the foundation for interacting with her handler so that she can then react to other visual cues which will be trained over time. I have already instituted her Come command, which is a vigourous tapping of my thigh.

We are perfecting her Look At Me and Come. Good things take time and I keep her training sessions short – only about 5-10 minutes each maximum. This ensures Rosie is set up for success. I am thoroughly happy to keep Rosie for as long as it takes until we find her the perfect match for her adoptive home and, in the meantime, we can continue our training and enjoy each other’s company.

Enquiries about adopting Rosie should be directed to Greyhounds as Pets.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Continuing education in pain management

In some professions (like mine) unless you choose to belong to a professional association that requires it, there is no requirement for continuing education (“CE”) or lifelong learning.

Long before I became Fear Free certified, I pledged that I would invest time and resources each year to additional study and I list everything I’ve done on my website to give my clients transparency and assurance.

This weekend has been a study weekend for me.  I’ve just finished a course in the Effects and Management of Chronic Pain in dogs and cats.  Chronic pain presents challenges for a number of reasons including:

  • recognition by the owner that their animal may be in pain
  • scoring of pain and tracking of improvements – a communication challenge across practitioners (owner, vet, massage/rehab therapist)
  • trigger points, myofascial pain syndrome, and compensation in movement which must be resolved to manage the pain (this is where my skills, in particular, are important)
  • setting realistic goals for the dog’s future activity

I was pleased to see the course endorse things I already do in my practice, such as having owners keep a journal of their dog’s movement and pain.

What I particularly liked is the description that arthritis is not an old dog’s disease – it’s a young dog’s disease because development of osteoarthritis is typically secondary to a conformational issue.   For those of you who wonder why I insist on gait analysis, this is why!

I cannot emphasise enough that we need to use our observational skills with our dogs because they are non-verbal communicators.  This video from Canine Arthritis Management ‘In Silence’ puts this important issue into perspective.

So in signing off, I use the words of basketball coach John Wooden, “It’s what you learn after you know it all that counts.”

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

At the vets

Today, Izzy was at the vets for her fourth Synovan injection for arthritis.

Izzy isn’t afraid of the vet, but she isn’t comfortable on the hard floor, either.   She’s used to carpet, a nice cushioning dog bed, or my bed – and because it’s winter, the hard floor can also be cold.   Physical discomfort is a form of stress.

My Fear Free solution has been to bring a cushioned mat with us to the vet for each visit and the mat has the added benefit of providing a surface that isn’t as slippery – also useful for a dog with arthritis.

Izzy can wait in comfort in the waiting room and the mat makes the exam room less stressful, too.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Top reasons for using dog massage

I’m often asked why people should employ a professional dog massage therapist.

balanced_dog-0002

In the 10 years I’ve been in professional practice, these are always the top reasons:

Care for an older dog

The dog whose been the love of your life is slowing down, possibly with a diagnosis of arthritis and medication from the vet.  This is often when I get the call…

A change in behaviour

The dog is doing something it hasn’t before; the family doesn’t know why.  And possibly they’ve been to the vet about it or possibly they haven’t.  We always need to rule out a physical reason for the behaviour and once I’ve seen the dog for myself, I often give the owners a list of questions to ask the vet.

General health & wellbeing

I love these enquiries!  They are from owners who tell me that “there’s nothing wrong with their dog” and they want to keep it that way.  Can I come and have a look and work on a fitness programme for them?  My answer is always yes!

Recovery from injuries and/or surgery

A dog on crate rest or restricted exercise gets all jammed up.  And many will need an exercise and rehab program.  My rehab programs always include ideas for mental stimulation and enrichment – key concepts behind my Fear Free practice.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Quiet, please, I’m Fear Free!

Last weekend, my business took a stall at the Dogs Day Out – a dog-friendly event at a local heritage park which included an organised walk.  I love supporting dog-friendly events because we have so few of them (something, over time, I hope to change).

These events become a good way for local dog-related businesses to showcase their products and services in a way that is focused on the community and not profit-making (unlike some of the commercial pet expos).  These events are also a way for me to highlight my Fear Free certificaton as well as my approach to natural dog care.

Fear Free certified canine massage therapist

The Balanced Dog’s stall complete with Fear Free certified signage and helper, Leonie

At these events, exhibitors often have time to chat once we are all set up and before the public arrives in droves.  I enjoy seeing the range of products and services that are on show.

Unfortunately, this event also taught me how far we have to go in terms of veterinary professionals understanding fear free handling and interaction.  Fear Free is about managing fear, anxiety and stress in our animals by focusing entirely on their needs and responses.  You need to understand emotional health as well as physical health.

So imagine that the stall next to us was a veterinary practice which opted to use balloons as part of its decorations.  Towards the end of the event, as I was still massaging dogs and talking with members of the public – the stall next door was dismantling itself in preparations to leave.  Someone decided the best way to discard their balloons was to pop them one after the other in rapid succession – like a car backfiring.

Can you guess how many dogs responded negatively to these noises (including the one on my massage table)?

Fear Free is so much more than spraying Adaptil in your clinic and playing soft music.  It’s about being prepared to take it slow and work with the dogs at their pace.  So many dogs are stressed by loud noises like fireworks, it should be common sense that popping balloons is not acceptable.

As my mother has said many times, common sense isn’t common.

Ask me about Fear Free handling! I’d love to tell you more.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

Marketing Fear Free

Fear Free certification is something that is still new to the veterinary and complementary professions.  I saw an ad recently on Facebook for a Fear Free certified veterinary practice looking to hire and I’ve amended it to explain a bit more about what I stand for.

Where do you want to take your dog?

If you want your dog treated where…

  • dogs are allowed to rest on a comfortable, padded massage table – or the floor if they are more comfortable
  • appointments are booked hourly so there is no need to rush
  • you see me – a  fully qualified therapist with a commitment to ongoing professional development
  • I adjust my pace for each dog, so anxious dogs may take longer (but it is worth it)
  • and yummy dog treats and food diversions are used on a liberal basis

…then please book your dog into The Balanced Dog.  I look forward to working with you in the Fear Free way.

Bailey and Neisha May 2018

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

FF Certified Professional Logo jpg