Category Archives: dog care

Pet insurance support for employees

Posted on July 21, 2011 | Leave a comment

The Kimpton Hotel chain based in the United States regularly makes it onto the list of Fortune magazine’s 100 Best Companies to Work For list.

Why?

Well one reason that distinguishes this employer apart from others is that they offer a benefit programme that includes pet insurance at reduced rates.  The hotel chain has chosen Pet Assure as its insurance provider.

“At Kimpton, we respect and care for all canine companions,” said Steve Pinetti, senior vice president of sales and marketing at Kimpton Hotels & Restaurants.   “We want to make sure every member of the Kimpton family is well taken care of, and that includes making sure our pets are safe and happy.”

copyright Kimpton Hotels

The Kimpton chain offers pet packages at each of its locations; these pet packages include gourmet dog treats, dog walking and dog massage services.

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Pet parks at Phoenix Sky Harbor International Airport

Posted on July 9, 2011 | 3 comments

In May, I featured an item about the pet relief area at the Maui airport.

Did you know that in 2008, the US Department of Transportation passed a law called the Air Carrier Accessibility Act?  This Act requires airports to have relief facilities available to service dogs.

Many airports have since realised the value of catering to their customers who are traveling with their dogs and opened up these facilities not only to service dogs but all dogs.  One airport that is leading the way is the Phoenix Sky Harbor International Airport.  This airport has pet parks at all three of its passenger terminals.  They are:

  • The Bone Yard (Terminal 4)
  • The Paw Pad (Terminal 3)
  • The Pet Patch (Terminal 2)

If you are traveling through Phoenix, remember that the Airport offers these facilities and, if you’re not, here’s a great video of the Airport’s pet parks for you to enjoy:

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Posted in dog care, dog-friendly accommodation, Dogs, dogs and holidays

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Top 10 medical conditions for dogs

Posted on June 23, 2011 | Leave a comment

VPI™ Pet Insurance is the largest insurer of pets in the United States.  Each year, the company compiles statistics on the most common conditions that policy holders submit claims for.

The purpose of compiling this list is to show dog owners how some of the problems that their dog may have had in the past could be covered by pet insurance.  It’s a marketing exercise, of course, but it is useful.

In 2010, the top ten conditions for dogs were:

1)      Ear infection

2)      Skin allergy

3)      Skin allergy or hot spots

4)      Gastritis/vomiting

5)      Enteritis/diarrhoea

6)      Arthritis

7)      Bladder infection

8)      Soft tissue trauma

9)      Non-cancerous tumour

10)   Hypothyroidism

Pet insurance is an individual choice and you need to consider your dog’s risk profile, your ability to pay premiums, weighed up against your ability to fund medical bills in the future and your preferences for types of medical or specialist care for your dog.

The best way to make a decision about purchasing insurance is to do your homework.  Information such as this list put out by VPI can help inform your decision.

For my New Zealand readers, see my earlier blogs on coverage of massage/physiotherapy by New Zealand pet insurers.

Will my dog’s massage be covered by our insurance, Part I (Pet n Sur)

Will my dog’s massage be covered by our insurance, Part II (Petplan)

Will my dog’s massage be covered by our insurance, Part III (Ellenco)

Will my dog’s massage be covered by our insurance, Part IV (Petprotect)

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Choosing a veterinarian

Posted on June 20, 2011 | 3 comments

As a dog owner as well as a canine massage therapist, I can honestly say that one of the most important things you can do for your dog is to have a good veterinarian.    However, many people I have met through my practice seem to move from vet practice to vet practice – never really giving a vet the chance to get to know their dog.

Of course, sometimes the moving around can’t be helped – people change jobs or other circumstances happen that require them to move house and location.  However, in other cases, it seems the owner is looking for the ‘best deal’ in a consultation fee or they have had a bad experience with an office (not necessarily the vet) and don’t want to return there.

So, here’s my advice on finding a good (and possibly great) veterinarian:

  • Ask your friends who own dogs who they use and why
  • Similarly, ask other dog owners you meet through obedience classes, dog park, etc.
  • Phone around and enquire about consultation fees and office hours that fit your schedule and lifestyle
  • Book a single, short consultation appointment to allow your dog to visit with the vet – see how he/she reacts to the vet and whether you like your experience at the practice.  If not – keep looking!
  • Most vet practices have more than one veterinarian; most owners and dogs develop a favourite vet.  However, it is always a good idea to have an appointment with the alternate vet once in a while so they have some  experience with your dog.  If you have an emergency on a day when your favourite vet isn’t on duty, you’ll understand the importance of having done this!
  • Ask about the staffing arrangements at the practice.  How many qualified nurses/technicians are there at any given time?  Is there a dedicated receptionist (because the best receptionists get to know the patients very well!)?
  • Is the facility set up for surgery if your pet needs it or will you have to go elsewhere to a ‘sister’ clinic?
  • What options are there for after-hours care or emergencies?
  • If you may want to pursue complementary therapies for your dog, how receptive is the vet to these?  Is the vet trained in homeopathy, for instance?
  •  Do other specialists work from the practice or, at a minimum, are they available through referral?
  • What type of payment options are offered at the practice?
  • Does the practice charge extra for filing insurance paperwork (if you choose to have pet insurance)?
  • Will the vet write a script for medicine that you choose to buy from a (reputable, of course) online pharmacy?

Dr Tim Nottage of Merivale-Papanui Veterinary Clinic with a happy client

Finally, if you have been using a veterinary practice for some time but have become concerned that the treatment and level of care/attention is no longer up to par – I advise you to raise it with the veterinarian.  All businesses need feedback.  For example, I had one client who felt that the changes in staff at her local veterinary practice meant that the standard of care had gone down.  The nurses were all new, young, and inexperienced.  She still liked the vet, however.  A short discussion to share her concerns didn’t solve the problem overnight, but it started the vet thinking that the staff needed more training particularly in the area of customer service.   My client’s next experience at the office improved and she didn’t have to go in search of another vet.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Posted in dog care, dog ownership

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Providing for your dog in your will

Posted on June 13, 2011 | Leave a comment

News has broken this week that Trouble, the Maltese previously owned by Leona Helmsley (‘The Queen of Mean’), died in December.  Helmsley left a US$12 million trust fund when she died in 2007 for the care of Trouble.  This amount was later reduced to US$2 million when relatives challenged the will.

If you are thinking about providing for your dog in your will – there is a right way and wrong way to do it.

Right way:  Check into the regulations in your area about establishing trust funds for the benefit of your pet’s care and open the trust fund now, making regular contributions.   Make sure you nominate someone to care for your dog after you have died, using the funds in the trust.

If pet trusts are not allowed in your area, you need to nominate a carer for your dog and then leave them money to support your dog’s care.

Wrong way:  Don’t leave money to your dog in your will.  Whether we like it or not, dogs are considered property and this status means that they cannot inherit money.  The money you leave to your dog will likely be re-distributed to other beneficiaries.

Here’s a good (and brief) article about providing for your dog in your will.

Kathleen Crisley, Fear-Free certified professional and specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Importing veterinary medicines and supplements into New Zealand

Posted on May 29, 2011 | 1 comment

In my NZ Dog World column this month, I promised to include more information about the importing requirements if you are considering buying a supplement or medicine from overseas.  Here’s that information…

I’ll caution you again – this is not an easy area to work in or understand!  (Although the NZ Food Safety Authority recommends using a consultant for importing applications, I tried to contact two consultants from the consultants list to clarify a few points for my research.  Neither have replied.)

Until this month, the NZFSA used something called the Register of Allowable Nutrients with Known Therapeutic Uses in Exempt Oral Nutritional Compounds.  Glucosamine, for example, was included on the register.  The NZFSA website has recently announced:

“The register of allowable nutrients with known therapeutic uses in exempt oral nutritional compounds is no longer in use. Nutrients formerly listed on that register will now be evaluated solely on safety and pharmacological thresholds as applicable. Products with expressly stated or obviously implied therapeutic and/or pharmacological claims will still require registration. The limitations on species uses or pure supplements will no longer be applied.”

I asked NZFSA what this means for the average pet owner who many want to buy a glucosamine supplement from an overseas supplier that was previously allowed into the country.  I got a very prompt reply from Linley Thorburn, an Advisor at the NZFSA (which was much appreciated).

She says:

There must be a clear nutritional claim made on the label for the product to be considered exempt.  If the product is making a claim to treat arthritis, then the product would require registration and be supported by efficacy data. Also, safety thresholds will be established for oral nutritional compounds that contain ingredients like, glucosamine, chondroitin etc.

Products currently registered containing these ingredients that have a clear nutritional claim will no longer require registration.

It sounds like the work to establish the safety thresholds hasn’t happened yet, but the fact that products that are currently registered that contain the ingredients will no longer require registration means that direct importing should become easier.

As I mentioned in my article, the best thing to check before considering purchasing a product from overseas is the ACVM register.  Look for the product by name and if it is registered, chances are you won’t be able to import it directly unless it falls under the new requirements.

In addition, this month MAF announced new rules for “Registration by Reference”   In some circumstances, the NZFSA will allow determinations made by the Australian Pesticides and Veterinary Medicines Authority (APVMA) to carry weight in New Zealand – reducing the time and costs for the registration process.   This change only pertains to products for non-food producing animals (i.e., pets).

MAF says that this move could encourage a greater range of products to be registered in the New Zealand market, particularly for products with a limited demand.  If this open doors to more product selection, dog owners and veterinary professionals will have a wider range of choices for animal care.

My fingers are crossed that suppliers and veterinary medicine companies will take advantage of this change!

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Pet relief areas in US airports

Posted on May 28, 2011 | 3 comments

In 2009, the US Government passed legislation requiring service animals that are flying to have indoor and outdoor relief facilities.

Here’s what the facility at Maui’s Kahului Airport looks like:

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Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Posted in animal welfare, dog care, special needs

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D.A.P. for stressed dogs

Posted on April 26, 2011 | 2 comments

D.A.P.™ (Dog Appeasing Pheromone) is a great product for dogs who are having problems managing stress.

A pheromone is a natural chemical that animals, especially mammals, secrete which can have an effect on behaviour or development of animals of their species.  D.A.P. is the pheromone that bitches secrete when they have puppies and are lactating.  Within 3-5 days of giving birth, the bitch secretes this pheromone and it has a calming effect on her puppies.

Scientists have isolated this chemical compound and re-created it in the lab, creating the D.A.P. product.   I can speak from experience that this product helps to manage temporary behavioural and anxiety problems.   Things like separation anxiety, the anxiety brought on by a change of home,  having to go to a boarding kennel, or fear of thunderstorms are all situations where D.A.P. can be used.

8-10 sprays of the product (pictured)  are recommended, to be sprayed in the dog’s environment 15 minutes before they are introduced to it.   D.A.P. is also available in a plug-in diffuser that consistently delivers it to the environment.  There is a slight alcohol smell when you first spray the product, this quickly disappears.

You can buy D.A.P. from veterinarians; shop around for the best price!

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Posted in dog care, products for dogs

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Blaze’s toy auction

Posted on April 19, 2011 | Leave a comment

In today’s news, comes a story of Angela Burgess and her dog Blaze.

Blaze became ill after February’s earthquake in Christchurch, showing elevated liver enzymes.  Her vet has advised that dogs can be impacted by liquefaction, which has often come into contact with raw sewage.  Dogs  should be kept clear of it – something that can be hard to do in parts of Christchurch.

To help pay the vet bills, Ms Burgess is auctioning Blaze’s favourite toy on Trade Me.

Read the full story here.

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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The Urban Hound, Boston

Posted on April 16, 2011 | Leave a comment

The Urban Hound, a daycare and dog hotel  facility in the South End of Boston, sets a high standard for care and attention.  It bills itself as “the best thing to happen to your dog since coming to live with you”

Reception at The Urban Hound

Hotel rates start at $65 per night, with $90 per night for luxury rooms.  A daycare stay is $35 per day.

This facility was founded six years ago by Rebecca Willson, who is a certified pet trainer.  Rebecca started as a dog walker and then expanded the business so it now offers not only dog walking, but training,  daycare and luxury boarding.

The upgrades on offer at the Urban Hound were what really caught my attention:

  •  For $5.00, your dog can have a Kong toy filled with peanut butter at bedtime.
  • For $5.00 per day, you dog’s room can be connected to a 24-hour webcam so you can look in on them no matter where you are in the world
  • For $20.00, a member of staff will give your dog 15 minutes of snuggle time before bed.
  • For $35.00, overnight guests can access a Hound mini bar, providing filtered water, a bully stick, peanut butter filled Kong and other treats (probably not the best idea for the dog watching their weight!)

This facility offers 24-hour supervised care – so no more worrying when you have to leave your dog for work or vacation.

It is great to see facilities like The Urban Hound raising the standard of dog boarding and care.  The rooms look cleaner than some people hotels I’ve seen!

Kathleen Crisley, specialist in dog massage, rehabilitation and nutrition/food therapy, The Balanced Dog, Christchurch, New Zealand

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Posted in boarding facilities, dog care